Airworx

Privacy Policy

1. Introduction

Airworx Air Conditioning and Refrigeration, Inc. (“Airworx,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or interact with our services, including our SMS/text messaging program. By using our website, submitting any form, or opting in to receive SMS messages, you consent to the practices outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Name
Phone number
Email address
Physical address
Service details submitted on forms
Any information provided voluntarily through website forms or communication channels

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Interaction data
Cookies and tracking technology

3. How We Use Your Information

We use the information we collect to:

Schedule and manage appointments
Communicate with you regarding services
Send appointment reminders and service notifications
Provide customer support
Deliver marketing and promotional messages
Improve website performance and user experience
Maintain business operations and internal analytics
Comply with legal obligations

3. SMS/Text Messaging Privacy (10DLC Compliance)

If you opt in to receive text messages, you agree to receive:

Appointment reminders
Technician arrival alerts
Account notifications
Information about service updates
Marketing and promotional messages
Seasonal deals, coupons, and offers

4.1 Opt-In

You will only receive SMS messages if you voluntarily check the SMS consent box on our website forms or opt in through other authorized methods.

4.2 Message Frequency

Message frequency varies depending on interactions and appointments.

4.3 Message & Data Rates

Message and data rates may apply based on your mobile carrier.

4.4 Opt-Out

You can unsubscribe at any time by texting: STOP or End, Unsubscribe, Cancel. A confirmation message will be sent to verify your opt-out request.

4.5 Help Information

For assistance, text HELP or email: info@yulisleidyc1.sg-host.com or (561) 249-7459

5. Data Protection: We Do NOT Sell Personal Data

Airworx does NOT sell, rent, or share your phone number or any personal information with third parties for marketing purposes. This is strictly prohibited and violates our compliance obligations. We may share information only with trusted service providers who assist in:

Appointment scheduling
SMS/message delivery
Customer support
Payment processing
HVAC service operations

These partners are required to keep your information secure and confidential.

6. How Your Information Is Shared

We may share your information with:

Internal employees
Licensed contractors
Software and communication providers (ex: scheduling systems, SMS platforms)
Payment processors (if applicable)
Legal authorities (only when required by law)

We never share your information for third-party advertising.

7. Cookies & Tracking Technologies

We may use cookies, analytics tools, and tracking technologies to:

Improve website functionality
Gather usage statistics
Personalize website experience
Analyze performance

You can disable cookies in your browser settings, although some site features may not function properly.

8. Data Retention

We retain your information for as long as necessary to provide services, maintain records, and meet legal requirements. You can request deletion of your personal data at any time by contacting us.

9. Data Security

We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is 100% secure.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to your data
Request updates or corrections
Request deletion of your personal data
Withdraw consent for marketing messages
Opt out of SMS messaging

To exercise these rights, contact us at: info@yulisleidyc1.sg-host.com

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

12. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect information from children.

13. Changes to This Policy

Airworx may update this Privacy Policy at any time. Any changes will be posted on this page with the updated revision date.

14. Contact Us

If you have questions or concerns regarding this Privacy Policy:

Airworx Air Conditioning and Refrigeration, Inc.
925 S. Military Trail, Suite D11
West Palm Beach, FL 33415
Email: info@yulisleidyc1.sg-host.com
Phone: (561) 249-7459